Just placed an order with Sadie C's? Can't wait to wear your new wardrobe? Have questions about shipping? We understand and you are our first priority! If your question can't be answered below email us at firstname.lastname@example.org
All orders are shipped via USPS Priority Mail. Once the package is on the truck, there is a 1-6 business day estimated arrival time. However, these orders do NOT have a guaranteed delivery date. Shipping may exceed 6 days as USPS does not deliver on Sundays or holidays.
*Please note that Sadie C’s does not ship on Saturday, Sunday or holidays.
*While we will do all that we can to ensure your order is delivered on time, Sadie C’s cannot be held responsible for conditions beyond our control such as severe weather, postal interruptions, etc.
When will my order ship?
All orders ship within 1-2 business days of your order date. USPS pick up our shipments at the beginning of each business day. We also try our best to dispatch orders that are ready to ship every afternoon before 3:45pm CST, Monday to Friday.
How do I know the status of my order?
Once your order has been placed, you will receive a confirmation email. Once your order is processed, you will receive another email with a USPS tracking number. You can check the status of your order at any time by clicking the hyperlink in your email or by tracking your number at usps.com.
Can I make changes to my shipping address after I place my order?
If you notice your address is incorrect when you receive your confirmation email, please reach out to email@example.com. We will do our best to accommodate your order. We ask that you include your first name, last name, your order number along with any changes need to be made in your email.
What happens if my package is refused or sent back to the sender?
If your shipment is refused or returned to the sender, you will receive an email notifying you once the package arrives back to the storefront it was shipped from. If a package is returned due to an insufficient shipping address, the customer is responsible for the original shipping charges. This amount must be paid before items are re-shipped to the customer's correct shipping address. Payments are emailed to customers through an online invoice. You have 7 days after the email is sent to respond to Sadie C’s before your order goes through the returns process for store credit.
*NOTE: The original shipping charge will be subtracted from the store credit.
What happens if my package is never delivered or stolen?
Please contact firstname.lastname@example.org if your package is lost or stolen. Our Online Manager will be happy to assist you in locating your package.
Please email customer service at email@example.com